The Serving Leader
Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded
It’s people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can’t just demand greatness—you have to inspire it. The most effective leaders don’t just stand in front of their people, they stand behind them too. As one of the characters in the book notes, “You qualify to be first by putting other people first.” This concept sounds paradoxical, but it leads to extraordinary outcomes—and The Serving Leader shows precisely how and why.
While Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations—and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership
On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they’re filled with people who freely choose to do their very best. It’s a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment.
ABOUT THE AUTHORS
Ken Jennings is a recognized expert and trusted advisor in strategy, execution, and leadership with purpose, Ken Jennings draws on experiences across industries and sectors. Ken founded ThirdRiver Partners, a consultancy specializing in helping leaders and their teams by aligning everyone in the organization to their "Greater Goals." Through ThirdRiver, Ken focuses on improving the capability of people to design organizations that achieve critical strategic breakthroughs, and foster a culture of engagement, service, and success.
John Stahl-Wert is a best-selling author, an internationally known speaker and an expert in growing great leaders. He has touched the hearts of over 100,000 people from around the world through his highly praised books, keynote addresses, and collaborative workshops. John is a working executive, serving as president of the Newton Institute (a subsidiary of Newton Consulting) and director of the Center for Serving Leadership. He is former president and director of the Pittsburgh Leadership Foundation, and is founder and former CEO of Serving Ventures.
“When I was looking for a teachable way to transform leadership and culture at the Cleveland Clinic, I chose The Serving Leader. It started a transformation that continues to today.”
—Joe Patrnchak, former Chief Human Resources Officer, Cleveland Clinic; Trustee, Greenleaf Center for Servant Leadership; and Principal, Green Summit Partners
“Bringing The Serving Leader into Industrial Scientific underscored the core disciplines that fuel our success—growing our people, raising high standards, and providing a compelling purpose for deeply worthy work.”
—Kent McElhattan, Chairman, National Safety Council, and Chairman and cofounder, Industrial Scientific Corporation
“This book challenges us to examine our purpose and principles—and bravely lead from our hearts. The world is in great need of the Serving Leader.”
—Cheryl Bachelder, CEO, Popeyes Louisiana Kitchen, Inc., and author of Dare to Serve
“Our organization’s mission centers on serving patients and partners. The lessons shared in The Serving Leader showed our executive team the importance of leading by serving our employees. This was a new orientation for many of us, and it has transformed both how we work together as a leadership team and how we lead our individual teams. This approach has made us better leaders and I believe better people.”
—Bill Valle, President, Fresenius Medical Services