Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets

Regular price $30.00

Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets explores the art and science of 21st Century multi-unit leadership, performance and profitability. This 262 page softcover details the 7 stages that high-performing Area Directors, Regional Managers and franchisees must master as they grow from managing a single unit to leading multiple units. Over 200,000 copies sold worldwide. Brand new 4th Edition has been completely revised, updated and expanded. The book details over 250 best practices of high-performing MULs (multi-unit leaders) across the foodservice, retail, salon and spa industries in North America. The content is based on exclusive research and best practices culled from hundreds of high-performing Multiunit Leaders. Companies that bought the book include Walt Disney Company, Starbucks, Panera Bread, Jiffy Lube, McDonald's, Portillo's, Target, Applebee's, Sam's Club, American Express, Burger King, Chili's, KFC, Denny's, Coca-Cola, Suoercuts and many others. Whether you oversee two stores or two dozen, this book will show new and veteran Multiunit Leaders (and Franchisees) how to unify brand standards, manage multiple priorities, execute high-impact Store Visits, maximize sales, minimize employee turnover, build a talent pipeline, create high-performing teams, and beat the competition every day in every market.


Maybe you've seen him on CNN, NBC, ABC, Fox News, the BBC, or the Food Network. Over 450,000 foodservice and retail employees, executives and franchisees worldwide have read his newsletters, books, or columns and seen his DVDs, webcasts, e-learning programs and live seminars. His products and programs have been featured in the Wall Street Journal, The New York Times, Newsweek, Fast Company, Inc. and USA Today.

Jim Sullivan, CEO and Founder of, is a veteran of over 20 years in the hospitality and retail industries. He's worked for and with companies as distinct as Walt Disney Company, McDonald's, Coca-Cola and American Express. Not a "theorist", Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful leadership, sales, marketing, and customer service programs for the "Top 200" foodservice and retail chains. 

He's the author of two books that have sold over 400,000 copies worldwide, including the 2010 best-seller MultiUnit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams and Fundamentals: 9 Ways to Be Brilliant at the Basics. His DVDs called Jumpstart! The Art of Effective Pre-Shift Meetings and The Shift: are being used in over 30,000 companies worldwide. Sullivision's clients include:

Walt Disney, Starbucks,Coca-Cola, Applebee's,Papa John's,Target Stores, Wal-Mart,Subway,Marriott,Anheuser-Busch,McDonald's, Universal Studios,Southwest Airlines, Panera Bread, Golden Corral, American Express, KFC, Culver's, Outback Steakhouses, Hershey Foods, Dunkin Brands, TGI Friday's, Taco Bell, wagamama, JD Wetherspoons, Whitbread, Chili's, P.F. Chang's, Burger King, Denny's, and Tim Horton's.

Jim is an award-winning trainer, a visiting professor at Purdue, the University of Delaware, Cal Poly, Penn State University, and the Culinary Institute of America. has offices in Colorado, Wisconsin and London in the UK. You can reach Jim by visiting


The Multi-Unit Leadership book addresses a topic long overlooked in the foodservice and retail industries: that running one store does not require the same skills necessary to successfully oversee many stores. Most franchisees (and franchisors) are blind to the skills needed to go from hands-on management to indirect influence. Sullivan addresses this challenge head-on, delineating the seven distinct growth stages that successful franchises and Area Directors master to succeed in the role. Readers will get a treasure-trove of creative ways to manage time and priorities, be better Brand Ambassadors, build strong teams, align corporate goals to street-level unit execution and drive the bottom line. If you're a veteran Multiunit Leader, or aspire to be one--this book is your Leadership GPS for the 21st Century. While aimed at the Multiunit Manager and franchisee, it seems that every unit manager would also benefit strongly from the strategies, tactics and leadership techniques detailed in this 262 page book. Sullivan's writing style is both fun and detailed, and backed with research and best practices. This isn't a intellectual treatise on leadership, it's a practical and resource-rich roadmap, chockablock-full of specific tips, tricks and techniques to be an effective and efficient Multiunit Leader.
--Nation's Restaurant News

Jim Sullivan is a sage on the stage and a guide on the side as both a speaker and consultant. This book focuses on the critical leadership level that most other authors overlook: the multiunit leader and franchisee. His style is fun and insightful. not your traditional business book written by and academic, yet full of creative and do-able strategies and tactics.
--USA Today 2018

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